Local by default
On Windows, day-to-day data (agenda caches, lists, tasks, reminders, preferences) lives under your user profile — typically %LOCALAPPDATA%\Solene. The Local plan does not require an account.
What leaves your device
- Plus / Pro chat: prompts you send to our cloud AI so Solene can answer (Pro may use additional research-style lookups).
- Device sync (optional): when you link phone and desktop, shared life data (lists, bills, health/meds, tasks, CRM/trips snapshots, settings, plan tier) syncs through soleneassistant.com so both apps stay one Solene.
- Billing: Stripe handles checkout and subscription status. We store license email and Stripe identifiers to unlock your plan — not your full card number.
- Support: live chat and tickets you submit to help the team (and the support agent) assist you.
Workspace connections
Google and Microsoft sign-in use OAuth. WhatsApp Business uses a Cloud API token you paste. Tokens stay with your Solene install / phone app for the calendar, mail, contacts, and WhatsApp features you enable. We do not receive your Google, Microsoft, or Meta passwords. Personal WhatsApp has no official inbox API — Solene can only open a wa.me draft in the WhatsApp app.
What we don’t do
- No bank logins for bills — you track due dates yourself.
- No sale of personal information for ads.
- Health logs are personal notes, not medical advice or a clinical record.
Your controls
Disconnect Workspace providers anytime. Unlink devices to stop sync. Cancel Plus/Pro in the Account Stripe portal. For privacy requests, email privacy@soleneassistant.com.
Full detail: Privacy Policy · Questions: Support or FAQ.