Delete your Solene account

How to request deletion

Email privacy@soleneassistant.com from the address you use with Solene.
Use the subject line Delete my Solene account.
Include the email on your Account tab and, if you know it, whether you used Play, App Store, or Stripe billing.

We complete deletion within 30 days of a verifiable request (usually sooner). You can also uninstall Solene and delete its local data on the device at any time.

What we delete

Your Solene account email and device-link / sync records
Cloud chat history and synced lists, bills, health logs, tasks, and CRM notes stored for your account
Voice transcripts stored with your account (raw mobile recordings are not kept after transcription)
Support tickets tied to that email, unless we must keep a minimal record of the request

What we keep, and for how long

Billing records (Stripe / Apple / Google transaction IDs, subscription status) — kept as required for tax, accounting, and dispute resolution, typically up to 7 years. This is not used to restore your Solene account.
Security / server logs — short operational retention, then deleted or aggregated.
Data on your devices — uninstalling the app or clearing Solene’s local folder removes on-device lists, chats, and caches. We cannot erase a device we do not control.
Google, Microsoft, or WhatsApp — disconnect those in the app. Deleting Solene does not delete your Google/Microsoft/WhatsApp account.

Delete some data without deleting the account

Yes. Email the same address and say what to remove (for example “delete synced lists only”). You can also disconnect calendars and Workspace sign-in in the app, turn off device sync, and clear local data without closing the account. Cancel Plus/Pro separately in Account (Stripe) or the Play / App Store subscription settings — canceling a plan does not delete your account.