This policy explains how Solene Plus and Pro subscriptions work for cancellation and refunds when billed by Solene through Stripe. Purchases made solely through the Microsoft Store or other app stores may also be subject to that store’s refund rules.
1. Plans
- Local: free; no subscription charge
- Plus: USD $25 per month (or the price shown at checkout)
- Pro: USD $90 per month (or the price shown at checkout)
Taxes may be added where required. Current pricing is shown on the website and at Stripe Checkout.
2. How to cancel
You may cancel anytime:
- Open Account and enter the email used at checkout
- Open the Stripe Customer Portal
- Cancel the subscription
After cancellation, you generally keep paid features until the end of the current billing period. Then the account reverts to Local features. Canceling stops future renewals; it does not automatically delete local app data on your device.
3. Refunds
Because Plus and Pro are digital subscription services that unlock cloud AI capacity immediately, fees are generally non-refundable once a billing period begins, except where required by law or where we choose to issue a goodwill refund.
We may consider refund or credit requests when:
- You were charged due to a clear billing error on our side
- You cancel and request a refund within 14 days of the first charge for a new subscription and have not made substantial use of cloud features (we evaluate in good faith)
- Mandatory consumer law in your jurisdiction requires a refund or cooling-off right
To request a refund, email billing@soleneassistant.com with your checkout email, approximate charge date, and reason. Approved refunds are issued to the original payment method via Stripe and may take several business days to appear.
4. Failed payments and suspension
If a renewal payment fails, Stripe may retry according to its settings. Access to paid features may be suspended until payment succeeds. You can update your payment method in the Customer Portal.
5. Price changes
If we change prices, we will communicate changes as required before they apply to your next renewal. If you do not agree, cancel before the new price takes effect.
6. Free Local plan
The Local plan remains available without a paid subscription. Uninstalling the app does not by itself cancel a Stripe subscription — use the Customer Portal.
7. Contact
Billing: billing@soleneassistant.com
General: hello@soleneassistant.com